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This introductory course is designed to prepare you for the requirements of a front line receptionist position including customer service, bookings, telephone protocol, appointments and much more.

Entry Requirements

None

Student Instructions

Student to bring pen and paper.

Topics

• Image and Personal Presentation: including nails and hands, make-up, the way we present ourselves.
• Communication Skills: Verbal communication, meeting the public, unscheduled visitors, handling a number of visitors, handling complaints, organisation skills – individual and team.
• Telephone techniques: Using your voice effectively, types of difficult callers, screening calls, dealing with difficult callers, office equipment, fax machine.
• Streamlining Communication: The job board, screening calls, dealing with difficult customers.

Other topics include: How to use a diary effectively, rules for taking messages, electronic messages-emailing, how to set up a letter/fax header – using Microsoft Word, creating your spreadsheet – using Microsoft Excel, activity to enter into spreadsheet, customer contact, workplace health and safety.

Career Prospects

Receptionists and Office Administration positions.
Further study is also available in other areas including Office Administration, Word Processing, Excel, MYOB, Bookkeeping, Computing etc.

Delivery Style

You will receive an easy to follow manual and other hand outs from the teacher with activities and group discussions.

Outcomes

Students will gain an understanding of Frontline reception work. You will learn how to deal with customers and fellow work mates of all levels face to face and also over the phone. You will also gain knowledge in typing business correspondence.

The role of the Modern Executive Assistant is a particularly sensitive and influential role. Due to an Assistant’s close proximity and working relationship with the Executive and the Board of Directors, it is now common for Assistant’s to act as their representative. This course develops the skills and knowledge of an Assistant to a professional level. It will enable them to understand and meet the needs of Senior Executives.

Pre-requisites

None

Student instructions

Please bring a pen and notepaper

Topics

• Develop the professional qualities of a postitive attitude, corporate loyalty and diplomacy.
• Develop the ability to make decisions and act autonomously.
• Become adaptable and comfortable in playing the roles of secret keeper, sounding board, coordinator and assistant.
• Develop advanced communication methods and skills
• Develop methods for dealing with the Media.