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This workshop is designed to provide hiring managers, and business owners with a structured interview process, helping them to improve their interview skills and make better hiring decisions.

During this session, participants will learn how to:

• identify the position requirements and prepare a detailed job description;
• prepare a job advertisement that will attract the right candidate;
• effectively short-list and screen candidates;
• develop targeted questions that address the job competencies;
• conduct a structured, behavioural-based interview;
• objectively assess and rate candidates’ responses and job suitability;
• conduct effective reference checks;
• make an offer and negotiate salary and benefit packages; and
• practise your interview skills in a mock interview.

Facilitator Bio:
I’m a Brisbane accredited Certified Trainer and Certified Executive and Career Coach and Director of Inside Out Training and Coaching. I’m passionate about helping people find the job they’ll love and helping organisations create an engaged workforce… a win-win!

Career Achievements include:
♦ featured as the “Job Whisperer“ on Today Tonight and a feature career coach for CLEO magazine
♦ case study featured in the book “Bring Out Their Best” by Natalie Ashdown for creating a coaching culture
♦ appointed to the Australian Public Service Commision Consultants panel of trainers
♦ PCC (Professional Certified Coach) accredited with ICF (International Coach Federation). One of only 60 in Australia.
♦ mentor coach helping support new coaches for Cert IV and Diploma Workplace and Business Coaching

Clients include: Queensland Department of Transport and Main Roads, Xtrata Coal, CITEC, James Hardie, Sunsuper, Super Retail Group, Tracey Mathers Shoe Studio, AusAid, DAFF,Veolia Water, QUT, Stockland, Origin, AQIS, Gold Coast TAFE, Department Planning and Infrastructure, RACQ, Network Ten

This is a ‘need-to-know’ or ‘eyes-wide-open’ course in that it covers the principles that small business owners need to be aware of, otherwise the risk of failure will be high. It is an information course covering: the business environment, getting into a small business, business legal structures, valuing a business, financing a business, strategic and operational planning, budgeting, marketing and e-commerce as related to marketing, financial analysis, customers, staff, taxation, business law, risk assessment and getting out of business.

Entry Requirements

None

Student Instructions

Bring a pen and notebook

Topics

The following topics are covered:

• The business environment
• the market niche
• the golden rules of business
• small business owner/manager responsibilities
• the life cycle of a business
• the business cycle

Valuing a business for purchase or sale

• “rules of thumb” valuations
• the valuation information in the balance sheet
• establishing the goodwill of the business
• the balance sheet audit

Legal structures for a small business

• sole trader
• partnership
• trust
• company

The rules for financing a company

• maintaining the profitability and liquidity objectives
• investment in current and non current assets
• the use of debt and equity finance
• asset replacement
• financing the future goals of the business

Business planning

• strategic
• operational
• budget

Marketing and E commerce as it relates to marketing

• the target market
• competitive advantage
• the marketing mix
• maintaining customer contact
• internet trading – advantages and pitfalls

Financial Analysis

• cash management
• techniques for profitability analysis

Customers and staff

• customer loyalty
• customer profitability
• fair trading
• engaging competent staff
• staff motivation
• industrial relations

Getting out of business

• valuing and protecting good will
• the company history
• wills and enduring powers of attorney

Business law

• business organisations
• law of contract
• law of agency
• consumer protection
• privacy
• bankruptcy

Business risk

• conducting a business risk analysis
• insurance

Career Prospects

The course is suitable for new venture start ups, supervisory and management roles and self employment.

Delivery Style

In an informal class situation where interaction is encouraged both with other students and with the teacher. Work books and handouts supplied.

Outcomes

Participants will be confident in preparing to start their own businesses, aware of the many potential pitfalls associated with the new ventures.

A student quote . . . I enjoyed the level of knowledge Anthony has of the small business environment. He gave a good overview of the pitfalls of starting a small business and information on where to go for more information. It was great. Thank you Anthony. – D Ward

If you run a small business or you are interested in a career in human resources (HR) or seeking a promotion to a team leader, then this course will provide you with all the information you need when it comes to people management. It will detail your legal obligations, along with practical tips and know how – please read list of topics.

Entry Requirements

None

Student Instructions

Students need to bring a pen and paper.

Topics

Week 1. HR and benefits it can have to business. Legal obligations when it comes to recruitment and ability to write a job description and recruitment advertisement.
Week 2. Legal needs when it comes to selecting staff. Write interview questions, conduct reference checks and understand the common mistakes people make when selecting staff.
Week 3. What is the Fair Work Act and be able to interpret an Award, especially in terms of pay and leave entitlements.
Week 4. What are our legal obligations regarding occupational health and safety and be able to conduct a risk assessment on a workplace.
Week 5. How performance management links to business planning, be able to develop performance agreements, set goals and understand how to prepare for a performance review.
Week 6. Conduct a performance appraisal, understand what factors contribute to poor performance, know how to deal with poor performance and understand how to legally terminate an employee.
Week 7. How effective Rewards and recognition are in retaining staff and understand that rewards and recognition do not need to be monetary / cost anything. Link learning and development activities to performance management, have a better understanding of how to effectively train / mentor staff and understand there are many forms to training.
Week 8. Legal obligations when it comes to workplace bullying and harassment. What constitutes harassment and how to manage it. Gain an understanding on the importance of valuing diversity in the workplace. How all aspects of HR can improve business processes and know which Government bodies to contac for assistance.

Career Prospects

Delivery Style

Lecture, Demonstration, Group work and Case studies.

Outcomes

This course would provide small business owners or those who are seeking a career in human resource management, with an understanding of what human resource management is and what their legal obligations are in all areas of people management. It would also assist business owners in creating a more engaged workplace.

Small business owners who are interested in understanding what Strategic Planning is, what is involved and how to implement their own strategic plan, will experience the basic principles to take them to the next level. The step by step approach and workshopping of ideas and plans will ensure confidence as to how to follow through on plans and reach outcomes.

Entry Requirements

nil

Student Instructions

Bring along a pen and notebook, and a concept if you are comfortable sharing to participate in the workshop portion of the program. Workbooks will be provided.

Topics

Strategic Planning for small business

Career Prospects

Improve your prospect for running a successful small business

Delivery Style

Powerpoint, workbook and workshop

Outcomes

Small business owners will be able to work through the basic fundamentals and undertake their first strategic plan.

ENTRY REQUIREMENTS: Looking to learn about wedding preparation.
STUDENT INSTRUCTIONS: Bring pen, paper & scissors for first lesson in wedding bows
TOPICS COVERED: Budget, guest lists, Invitations, order of service, cake, photography, venues, music, master of ceremonies, gowns and suits, venue decoration, wedding etiquette, favours for guests, and much more
CAREER PROSPECTS: The ability to invent a new career.
PRESENTATION: Exploring practical and inventive planning.
OUTCOMES: Understanding the bridal industry from start to finish.

The course covers all the fundamental skills necessary to successfully sell items on eBay Australia’s online auction site.
ENTRY REQUIREMENTS: Basic internet and e-mail knowledge (to register as an eBay seller you need to be over 18).
STUDENT INSTRUCTIONS: Pen and paper – the student guide is provided as part of the course material.
TOPICS COVERED: eBay History, Safety on eBay and on the Internet, Seller Registration, Getting Started, Creating a Successful listing, Monitoring and Maintaining your Listings, Getting Paid, Completing the Sale and After Sales Service.
CAREER PROSPECTS: This course is an ideal introduction if you intend to learn further and join over 2500 Australians who make a full time living selling items on eBay.
DELIVERY STYLE: The format of the training follows basically the topics set out in the eBay student guide with a PowerPoint presentation of the official eBay material. Live online demonstrations of the eBay Australia website are used extensively throughout the presentation. There is student computer access on the second night to provide hands-on experience of the course content. There are numerous opportunities for questions.
OUTCOMES: You will be able to: use eBay safely and effectively, do research and create listings that will attract buyers, set pricing that will maximise your profits, enhance listings with better descriptions and photographs, utilise listing tools and create multiple listings, open and use a PayPal account to simplify receiving payments, monitor sales to know exactly what’s working and what’s not, complete the sale, collect the money, post the item and follow-up. Avoid many of the costly mistakes that many new eBay sellers may make.