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Our one-day Government Job Application Writing & Interview Skills Workshop aims to provide you with comprehensive resources to enhance your chances of employment through competitive job application skills. This program comprises face-to-face training (one day) and follow-up coaching sessions for each participant.

During the workshop, you will:
• Understand the recruitment and selection process in Government departments
• Identify the basis of assessment
• Establish your experience, knowledge and skills relevant to the vacancy
• Evaluate if you meet the job requirements
• Write a resume that highlights your abilities in relation to the vacancy
• Use a process to link your abilities to addressing the assessment criteria/ Capability and Leadership Frameworks (as defined by QLD State Government)
• Prepare for and improve your interview technique

As part of this workshop, participants will each receive a:
• A resume template suited to government
• A selection criteria template
• Free Government Job Application Reference Guide.

Facilitator Bio:
I’m a Brisbane accredited Certified Trainer and Certified Executive and Career Coach and Director of Inside Out Training and Coaching. I’m passionate about helping people find the job they’ll love and helping organisations create an engaged workforce… a win-win!

Career Achievements include:
♦ featured as the “Job Whisperer“ on Today Tonight and a feature career coach for CLEO magazine
♦ case study featured in the book “Bring Out Their Best” by Natalie Ashdown for creating a coaching culture
♦ appointed to the Australian Public Service Commision Consultants panel of trainers
♦ PCC (Professional Certified Coach) accredited with ICF (International Coach Federation). One of only 60 in Australia.
♦ mentor coach helping support new coaches for Cert IV and Diploma Workplace and Business Coaching

Clients include: Queensland Department of Transport and Main Roads, Xtrata Coal, CITEC, James Hardie, Sunsuper, Super Retail Group, Tracey Mathers Shoe Studio, AusAid, DAFF,Veolia Water, QUT, Stockland, Origin, AQIS, Gold Coast TAFE, Department Planning and Infrastructure, RACQ, Network Ten

This introductory course is designed to prepare you for the requirements of a front line receptionist position including customer service, bookings, telephone protocol, appointments and much more.

Entry Requirements

None

Student Instructions

Student to bring pen and paper.

Topics

First Impressions

• You are your Company’s Ambassador
• How to make an Excellent First Impression
• Self Esteem
• Assertiveness

• Wardrobe that works
• Essentials of Grooming

• How to identify the Individual Needs of Customers
• Providing excellence in Customer Service
• Managing Multiple Customers

• Diplomacy
• Tact
• Ethics
• Examples of Difficult Situations and Solutions

• Verbal Communication
• Non Verbal Communication
• Listening Techniques
• Questioning Techniques

• Using your voice effectively
• Tips to enhance Performance
• Expressions to Avoid

• Identifying your Team Style
• Understanding the Needs of Your Team Members
• Team Decision Making

• How to effectively manage your Diary
• Managing Meeting Room Bookings
• Managing Staff Location
• Message Taking
• Electronic Messages and emails
• Using Microsoft Work for Letters/Faxes/Meetings/Minutes
• Other Essential Admin Skills

Career Prospects

Receptionists and Office Administration positions.
Further study is also available in other areas including Office Administration, Word Processing, Excel, MYOB, Bookkeeping, Computing etc.

Delivery Style

You will receive an easy to follow manual and other hand outs from the teacher with activities and group discussions.

Outcomes

Students will gain an understanding of Frontline reception work. You will learn how to deal with customers and fellow work mates of all levels face to face and also over the phone. You will also gain knowledge in typing business correspondence.

Starting with the basics of AutoCAD, the main project will involve the drawing of a house-plan, from start to fully dimensional and scale plan, complete within a title-block. Sound computer knowledge required

Entry Requirements

A solid understanding of computers is essential.

Student Instructions

Pen and paper – for note taking. A Memory stick/USB flash drive for saving your work and taking your files home.

Topics

Setup, Drawing, Modifying, Scaling, Dimensioning, Layering, Creating blocks, Attributes

Career Prospects

Design Office, Drafting Office, Necessary skill for many other careers including Engineering, Surveying, Architecture, Manufacturing

Delivery Style

In a classroom, with individual computers and overhead video projector.

Outcomes

Ability to use AutoCAD for simple tasks

A student quote . . . The teacher is an expert in this field – M Yantewo

A student quote . . . Finding out the basics of AutoCAD was made so easy! – J Spittle

Gain knowledge of basic pattern making for stretch garments and cutting and assembling the garments. You will learn how to operate the industrial overlockers and straight sewers that you will use to assemble your garments. During the course you will make 3 skirts of different styles and 3 tee-shirts of different designs that will team with each other or mix and match. Time permitting; you will be able to make a free choice outfit using the skills gained throughout the course.

Entry Requirements

No previous experience needed

Student Instructions

NB: Covered / flat shoes MUST be worn.
Which fabric to bring will be discussed at the first class.
Please also bring:

• Pencil, pen, notepaper, ruler, eraser
• Pins
• Un-picker
• Tape measure
• Scissors for cutting paper
• Scissors for cutting fabric

Topics

Use of industrial overlockers,
Patternmaking for 3 skirt styles and 3 t-shirt styles
Sewing the above mentioned items.

Career Prospects

This short course could encourage students to increase on this knowledge by attending further courses, perhaps even enrol in the full time course: certificate 4 in applied fashion design and technology. Also making and selling clothing at local markets is a possibility.

Delivery Style

Through demonstration, step by step instruction and personal assistance.

Outcomes

Students will have learnt
Basic knowledge of industrial machinery operation
Basic patternmaking skills for stretch
Basic garment assembly skills for stretch

Coaching skills allow managers to bring out the best in their teams, using coaching as a leadership style. It’s believed to be one of the best ways to engage Gen Y employees, and even motivate them to stay within an organisation. Women in particular respond well to a coaching, collaborative environment.

By the end of the program, participants will have an understanding of: – Goal setting – What Coaching is and isn’t – Characteristics of a great coach – The GROW model – Seeking permission – Creating the space – Active listening – Identifying learning styles – Their MBTI personality profile – Behavioural styles – Give and receive feedback – Above and below the line management

Facilitator Bio:
I’m a Brisbane accredited Certified Trainer and Certified Executive and Career Coach and Director of Inside Out Training and Coaching. I’m passionate about helping people find the job they’ll love and helping organisations create an engaged workforce… a win-win!

Career Achievements include:
♦ featured as the “Job Whisperer“ on Today Tonight and a feature career coach for CLEO magazine
♦ case study featured in the book “Bring Out Their Best” by Natalie Ashdown for creating a coaching culture
♦ appointed to the Australian Public Service Commision Consultants panel of trainers
♦ PCC (Professional Certified Coach) accredited with ICF (International Coach Federation). One of only 60 in Australia.
♦ mentor coach helping support new coaches for Cert IV and Diploma Workplace and Business Coaching

Clients include: Queensland Department of Transport and Main Roads, Xtrata Coal, CITEC, James Hardie, Sunsuper, Super Retail Group, Tracey Mathers Shoe Studio, AusAid, DAFF,Veolia Water, QUT, Stockland, Origin, AQIS, Gold Coast TAFE, Department Planning and Infrastructure, RACQ, Network Ten

This course is for people who are new to computers and have little or no knowledge of the computer and its programs. You will gain an understanding of what a computer is and what you can do. Learn at an introductory level in a friendly supportive learning environment. Now including internet & Email.

Entry Requirements

No prior knowledge is required. This is a beginner’s course. You will however; need access to a computer between classes so you can practice, as this will ensure a better understanding at the conclusion of the course.

Student Instructions

Please bring:

• a pen/pencil
• a Memory stick/USB flash drive for saving your work and taking your files home. (This is optional but recommended and not required for the first lesson where USB’s will be discussed).

Topics

• Correct procedure for turning the computer on and off.
• Using the mouse, keyboard and your USB
• Introduction to Windows and windows applications and accessories
• Learn how to correctly Save and Print documents.

Career Prospects

Office work

Suggested learning pathways

Next level is Basic Computers – this is a standard requirement for going onto further study or starting basic computer-related employment.

Delivery Style

The course is presented in a friendly, easy going, interactive environment with the student completing exercises from the workbook supplied. Delivery is on a Gold Coast TAFE PC (Note: this is not an Apple MAC).
Please note: tutor may change due to unforseen circumstances.

Outcomes

Students will be able to confidently use the computer for basic requirements and move onto more advanced computer courses.

This course is for people who are new to computers and have little or no knowledge of the computer and its programs. You will gain an understanding of what a computer is and what you can do. Internet and email is now covered in this course. Learn at an introductory level in a friendly supportive learning environment.

Entry Requirements

No prior knowledge is required. This is a beginner’s course. You will however; need access to a computer between classes so you can practice as this will ensure a better understanding at the conclusion of the course.

Student Instructions

Please bring:

• a pen/pencil
• a Memory stick/USB flash drive for saving your work and taking your files home. (This is optional but recommended and not required for the first lesson where USB’s will be discussed).

Topics

• Correct procedure for turning the computer on and off.
• Using the mouse, keyboard and your USB.
• Introduction to Windows and windows applications and accessories.
• Learn how to correctly Save and Print documents.
• Plus short introductory exercises using Microsoft Word, Excel and File and Folder management.
• Access and use popular websites.
• Create and use free email.

Career Prospects

n/a

Delivery Style

The course is presented in a friendly, easy going, interactive environment with the student completing exercises from the workbook supplied. Delivery is on a Gold Coast TAFE PC (Note: this is not an Apple MAC).
Please note: tutor may change due to unforseen circumstances.

Outcomes

Students will be able to confidently use the computer for basic requirements and move onto more advanced computer courses.

A student quote . . . Our teacher had excellent subject knowledge and communication. Ray also gives a feeling of self-confidence to his pupils so they can explore on the computer which is good for the over 50's – G Murray

A student quote . . . I thought Ray was a very patient man and he made the class fun and so interesting. I am sorry the class has finished. I have learnt so much more than I thought I would – V Englers

Queensland Health and Lightbulb Short Courses have designed this program to provide practical cooking skills and food preparation by a qualified chef. The course consists of 3 sessionseach of 4 hour duration – a total of 12 hours.

Who is the program for?

Individuals that are looking to understand how to prepare healthy meals that are both affordable, convenient and easy to prepare. This could include:

• Anyone looking for a healthier eating program;
• Parents or guardians of young children who want to instill healthy eating habits;
• People from culturally diverse backgrounds who have health concerns; Aboriginal and Torres Strait Islander or culturally and the linguistically diverse;
• People with a chronic disease (Heart Disease, Diabetes Type 1 or 2, High Cholesterol) or who are starting to see the health consequences of a poor lifestyle and eating habits; and
• Caregivers of people with a chronic disease.

What will the course achieve?

• Improved confidence and skills to select, prepare and cook healthy food
• Improved confidence when shopping for ingredients
• The ability to create a healthy lifestyle and good eating habits for the whole family – managing portion control; occasional treats; nutritional quality and physical activity.

Entry requirements

A significant discount applies for certain individuals who meet the following eligibility criteria:

Parent or Guardian to small children

Individual who suffer from health concerns relating to cardiovascular disease, Diabetes Type I or II, hypertension and other metabolic disorders (Body Mass Index above 25, High BGL or HbA1C levels)

Individuals at rish of developing health concerns (as above) due to poor lifestyle and eating habits.

Individuals from culturally diverse backgrounds who are at risk genetically of developing health concerns (as above).

Caregivers or parents of those suffering from chronic disease.

Individuals who meet this criteria are eligible to undertake the course for a $50 payment.

Any individual that holds a Govt Issued Healthcare Concession Card is eligible to undertake the course for a $25 payment reagardless of whether they meet the eligibility criteria. To find out if you qualify for a subsidy please call 5581 8301.

Student instructions

For the course you will be required to bring the following: small/medium vegetable knives, an apron, headscarf or hairnet and a pen for taking notes. All ingredients and resources for this course are supplied. Please wear COVERED IN sturdy footwear. Handouts and recipe book provided.

Topics

The course will cover:

• Demonstration of food preparation by a qualified chef followed by the students cooking and sharing the meal and tasting the culinary creations
• Basic cooking and knife skills
• Food safety and hygiene
• Making smart food choices
• Managing the grocery budget
• Tips on how to modify recipes for better health and maximum taste
• Focus on quick, easy and healthy food preparation

• Bircher muesli with orange and pistachios
• Raisin Toast with honeyed ricotta and fruit
• Blueberry hotcakes
• Scrambled eggs Florentine
• Fruit Smoothie
• Chicken and bacon club sandwich
• Lebanese Bread Pizzas
• Lamb and mushroom kebabs
• Chickpea puree
• Carrot, zucchini and date cake
• Risotto Milanese
• Italian Pasta Salad
• Fish parcels with steamed carrots, zucchini and broccoli
• Chicken and corn soup
• Spaghetti bolognaise
• Prawn udon noodles
• Green grape and apple spritzer

Outcomes

• Improvement in practical cooking skills and food preparation
• Able to prepare healthy meals for the whole family

A student quote . . . I enjoyed cooking with all the ladies. Fun course socially. I liked the different types of food we made. Some I'd make a lot, some I may not make again, like the cottage pie, but it is still lots of fun trying different types of recipes. I also like the nutritional learning and the handouts and printed recipes – A. Saunders

A student quote . . . I enjoyed receiving the nutritional panel – VERY VERY HELPFUL TOOL! I also enjoyed Paul teaching me how to cook meat. – W. Wieczorek

A student quote . . . Paul was very helpful and approachable. He clearly explained preparation of recipes and I learned many different recipes and how to make substitutions on recipes currently used to reduce fat. – K. Jennings

A student quote . . . A most enjoyable learning curb. I have learnt so much, with a new zest for life. I learned about fat as well as enhancing with fruit and fruit juices etc. – R. Payne

This interactive workshop is designed to help participants establish their career direction and give them skills, knowledge and motivation to achieve their career goals. Prior to the workshop, participants will complete a 30 minute online career assessment.

During the workshop, you will:
• Discover the careers that best suit their interests, values and personality;
• Assess their career options and identify their transferrable skills;
• Create a vision statement and plan for the future;
• Define their career goals and develop strategies to achieve them;
• Take steps to overcome their fears and limiting beliefs;
• Learn motivational techniques to help them achieve their goals; and
• Be inspired to take action and pursue a fulfilling career.

As part of this workshop, participants will each receive a:
• Career Interests Report
• Career Personality Report
• Free Career Workbook

Facilitator Bio:
I’m a Brisbane accredited Certified Trainer and Certified Executive and Career Coach and Director of Inside Out Training and Coaching. I’m passionate about helping people find the job they’ll love and helping organisations create an engaged workforce… a win-win!

Career Achievements include:
♦ featured as the “Job Whisperer“ on Today Tonight and a feature career coach for CLEO magazine
♦ case study featured in the book “Bring Out Their Best” by Natalie Ashdown for creating a coaching culture
♦ appointed to the Australian Public Service Commision Consultants panel of trainers
♦ PCC (Professional Certified Coach) accredited with ICF (International Coach Federation). One of only 60 in Australia.
♦ mentor coach helping support new coaches for Cert IV and Diploma Workplace and Business Coaching

Clients include: Queensland Department of Transport and Main Roads, Xtrata Coal, CITEC, James Hardie, Sunsuper, Super Retail Group, Tracey Mathers Shoe Studio, AusAid, DAFF,Veolia Water, QUT, Stockland, Origin, AQIS, Gold Coast TAFE, Department Planning and Infrastructure, RACQ, Network Ten

This is your chance to take all those hours of holiday footage and turn them into a keepsake that is inspirational and interesting! Through a combination of hands-on tutorials, this course will give you the basic knowledge required to complete your own short, edited video. Whilst we can provide stock footage to work on, you are encouraged to bring in your own whether it is for home or a corporate video.

By the end of the course, using Adobe Premiere Elements software, you will understand how to transfer footage from your camcorder to your hard disk and import it into the editing package. You will be able to shape those clips into a film using the editing package’s timeline, add transitions, effects, titles plus sound and finally export your completed movie for fascinating viewing.

Entry Requirements

Applicants must have basic computer skills

Student Instructions

Please bring a pen and paper, your own digital movie footage to work on (optional), a memory stick/USB flash drive for saving and taking your work home, plus your own headphones.

Topics

• Introduction to course + what we hope to achieve
• How to import video
• Common sources of media files
• File types you can import
• Adding files from DVDs, digital cameras, mobile phones, non-tape camcorders, and other devices
• How to edit clips
• The Preview window
• To zoom into or out of the Timeline
• About trimming clips
• About previewing and trimming in the Preview window
• Trimming a clip in the Preview window
• Zooming in and out in the Preview window
• Trimming a clip in the Monitor panel
• Removing frames from the middle of a clip in the Sceneline
• About editing clips on the Timeline
• About splitting clips
• Splitting a clip
• How to add transitions
• Where to access transitions
• transition appearance in the Sceneline and the Timeline
• To preview a transition prior to applying it
• Controls and options for adjusting transitions
• How to add titles
• About titles, templates, styles, formatting, colours, shadows, rolls and crawls
• How to import audio
• Keeping audio synced with video
• How to export your final film
• Students work on their own movie.

Career Prospects

Not applicable

Delivery Style

Hands-on on TAFE computers

Outcomes

At the end of this course students should be able to bring footage into Adobe Premiere Elements and edit it, add transitions to their timeline, add titles and audio to their movie and complete their own movie, then export it for viewing.